Evaluasi Pelatihan Jarak Jauh Business English I Pada Balai Pendidikan Dan Pelatihan Keuangan Denpasar

Efi Dyah Indrawati; Jamila Lestyowati

Authors

Efi Dyah Indrawati Badan Pendidikan dan Pelatihan Keuangan
Jamila Lestyowati Badan Pendidikan dan Pelatihan Keuangan

Keywords:

Bahasa Inggris Bisnis, Pelatihan Jarak Jauh, Evaluasi Pelatihan, Kirkpatrick

Abstract

Distance Training (PJJ) of Business English I is intended to improve the competence of Ministry of Finance employees to use English in carrying out organizational tasks and functions, especially in conducting business conversations and practicing basic business writing. This study aims to evaluate the effectiveness of PJJ Business English using the Kirkpatrick Evaluation Model Level 1 (Reaction) and Level 2 (Learning). The evaluation is used to obtain the participants’ satisfaction and their skills improvement in English. The research method used is a mixed method. Quantitative data were obtained through participant satisfaction surveys at the Reaction level and pre-post-test results at the Learning level. Qualitative data were collected through in-depth interviews to explore participants' experiences and perceptions of the training. The results showed that participants were satisfied with the training with an average high level of satisfaction. At the Learning level, there was a significant increase in participants' business English skills, such as understanding business terms and written communication skills. These findings indicate that distance training of Business English I is effective in improving participant competence. The implications of the results of this study can be a reference in the development of more structured distance training on business English that is tailored to the needs of participants.

References

Agustina, Vina et.al., 2024. The Role of English Language Proficiency in the Global Economy and Business Communication. International Journal Administration, Business & Organization, Vol. 5 (4)

Alsalamah, A.; Callinan, C. 2021. Adaptation of Kirkpatrick’s Four-Level Model of Training Criteria to Evaluate Training Programmes for Head Teachers. Educ. Sci. 11, 116. https://doi.org/10.3390/ educsci11030116

Anderson, T., & Dron, J. (2019). Three Generations of Distance Education Pedagogy. International Review of Research in Open and Distributed Learning, 12(3), 80-97.

Anderson, T., & Elloumi, F. (2nd Ed.). (2004). Theory and Practice of Online Learning. Athabasca University Press.

Arikunto, Suharsimi. (2003). Prosedur Penelitian. Jakarta: Rineka Cipta.

Bates, Tony. (2020). The importance of Intangibles’ in Teaching and Learning. diakses 28/10/2024 dari https://www.tonybates.ca/2020/11/03/the-importance-of-intangibles-in-teaching-and-learning/

BPPK. (2017) Peraturan Kepala BPPK Nomor 5 tahun 2017 tentang Pedoman Evaluasi Pembelajaran di Lingkungan Kementerian Keuangan.

Clark, R. C., & Mayer, R. E. (2016). E-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning. Wiley.

Creswell, J. W., & Clark, V. L. P. (2017). Designing and Conducting Mixed Methods Research. SAGE Publications. Deloitte. (2019). Global Millennial Survey 2019. Deloitte Insights.

Dimock, M. (2019). Defining Generations: Where Millennials End and Generation Z Begins. Pew Research Center

Dörnyei, Z. (2005). The Psychology of the Language Learner: Individual Differences in Second Language Acquisition. Routledge. Diakses 05/11/2024 dari https://www.scirp.org/reference/referencespapers?referenceid=1115723

Evans, D. (2013). Building Business English Skills (3rd ed.). Oxford University Press.

Frankel, Jack R and Norman E. Wallen (2007). How to Design and Evaluate Research in Education Sixth Edition. New York: McGraw-Hill.

Garrison, D. R., & Vaughan, N. D. (2008). Blended learning in higher education: Framework, principles, and guidelines. San Francisco, CA: Jossey-Bass. diakses 02/11/2024 dari https://www.scirp.org/reference/referencespapers?referenceid=1424115

Hodges, C., Moore, S., Lockee, B., Trust, T., & Bond, A. (2020). The Difference Between Emergency Remote Teaching and Online Learning. Educause Review, 27, 1-12

Jenkins, J. (2015). Global Englishes: A Resource Book for Students. Routledge.

Kirkpatrick, J. D., & Kirkpatrick, W. K. (2016). Kirkpatrick's Four Levels of Training Evaluation. Association for Talent Development.

Krashen, S. (1981). Second Language Acquisition and Second Language Learning. Pergamon Press. diakses 05/11/2024 dari https://www.scirp.org/reference/referencespapers?referenceid=1681304

Lee, Shinhye dan Schmidgall, Jonathan. 2020. The Importance of English Writing Skills in the International Workplace. Research Memorandum ETS RM–20-07

Luo, Y., & Shenkar, O. (2017). Language, Culture, and Communication in Global Business. Journal of International Business Studies, 48(8), 1086-1097.

Means, B., Toyama, Y., Murphy, R., Bakia, M., & Jones, K. (2014). The Effectiveness of Online and Blended Learning: A Meta-Analysis of the Empirical Literature. Teachers College Record, 115(3), 1-47.

Moore, M. G., & Kearsley, G. (2018). Distance Education: A Systems View of Online Learning. Wadsworth Cengage Learning.

Moore, M. G., & Kearsley, G. (2011). Distance education: A systems view of online learning (3rd ed.). Belmont, CA: Wadsworth Cengage Learning. diakses 02/11/2024 dari https://www.scirp.org/reference/referencespapers?referenceid=2973282

Munir. (2012). Pembelajaran Jarak Jauh Berbasis Teknologi Informasi dan Komunikasi. Alfabeta.

Ng, E. S., Schweitzer, L., & Lyons, S. T. (2012). New Generation, Great Expectations: A Field Study of the Millennial Generation. Journal of Business and Psychology, 25(2), 281-292.

Nursanti, E. & Andriyanti, E. (2021). Language identities of multilingual college English learners in Indonesia. Eurasian Journal of Applied Linguistics, 7(1), 316–337.

Oxford, R. L. (2011). Teaching and Researching Language Learning Strategies. Pearson. diakses 05/11/2024 dari https://www.scirp.org/reference/referencespapers?referenceid=3537030

Pew Research Center. (2019). Millennials Projected to Overtake Baby Boomers as America’s Largest Generation. Pew Research Center

Rao, P. (2018). The Importance of English in the Modern Workplace. International Journal of Applied Linguistics, 28(1), 45-57.

Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2018). The Science of Training and Development in Organizations: What Matters in Practice. Psychological Science in the Public Interest, 13(2), 74-101.

Stufflebeam, D. L., & Zhang, G. (2017). The CIPP Evaluation Model: How to Evaluate for Improvement and Accountability. Guilford Press.

Wirawan. (2016). Evaluasi: Teori, Model, Metodologi, Standar, Aplikasi, dan Profesi. Contoh Aplikasi Evaluasi Program: Pengembangan Sumber Daya Manusia, Kurikulum, Perpustakaan, Buku Teks, Manajemen Berbasis Sekolah, Kartu Indonesia Pintar, Kartu Indonesia Sejahtera, Kartu Indonesia Sehat dan Program Dana Desa. Jakarta: Rajawali Pers.