Cici Sri Kemala, Cici Sri Kemala, and Parlagutan Silitonga. “Meningkatkan Customer Satisfaction Melalui Service Excellence Di Hotel Holiday Inn Jakarta Kemayoran”. BULLET : Jurnal Multidisiplin Ilmu 2, no. 3 (June 15, 2023): 786–797. Accessed November 25, 2024. https://journal.mediapublikasi.id/index.php/bullet/article/view/3126.