BAJJURU, R. .; KACHERU, G. .; ARTHAN, N. AI for Intelligent Customer Service: How Salesforce Einstein is Automating Customer Support. BULLET : Jurnal Multidisiplin Ilmu, [S. l.], v. 1, n. 05, p. 976–987, 2022. Disponível em: https://journal.mediapublikasi.id/index.php/bullet/article/view/4952. Acesso em: 14 may. 2025.