CICI SRI KEMALA; CICI SRI KEMALA; PARLAGUTAN SILITONGA. Meningkatkan Customer Satisfaction melalui Service Excellence di Hotel Holiday Inn Jakarta Kemayoran . BULLET : Jurnal Multidisiplin Ilmu, [S. l.], v. 2, n. 3, p. 786–797, 2023. Disponível em: https://journal.mediapublikasi.id/index.php/bullet/article/view/3126. Acesso em: 25 nov. 2024.